WELCOME TO

Angel Claims

Management Services

Specialists in superannuation insurance and disability claims

Giving you Peace of Mind

ABOUT

Founded by Maria Lupia, Angel Claims is a professional Claims Management Service with over 15 years' experience in the superannuation industry. Great service begins and ends with experienced and friendly professionals. Angel Claims Management Services will manage your claim from beginning to end whilst providing a personalised empathetic service . I will advocate on your behalf and am passionate about helping you when you need it most. I aim to not only meet your needs, but also exceed your expectations of what a dependable Claims Management Service should be.

A PROFESSIONAL'S OPINION

"If you are making an insurance claim it generally means that you are dealing with the challenges of an injury, illness or trauma. This can be difficult and time consuming. On top of this, dealing with the claims process can easily become a repetitive, frustrating and overwhelming process. Maria’s knowledge of the industry, her keen eye for errors and inconsistencies in documents, her ability to explain the intricacies of the claims process combined with her consistent advocacy skills, make her a valuable ally in this process."

SUCCESS STORIES

"With the dedication, empathy and knowledge that you showed both Rainy and I, I'm sure you will help bring others the same peace, financial freedom, and the opportunity, that you gave us to spend the treasured moments with each other, that was so much needed." Kasey

Industry News

There has been much talk about the handling of claims in recent times. So much so that the Australian Securities & Investment Commission undertook a review of the industry. 

Findings

ASIC found that approximately 90% of claims are paid in the first instance with around $8.2billion in net policy payments made in the year ending 30 June 2016.

While not finding evidence of cross-industry misconduct, ASIC's review identified issues of concern in relation to higher claims denial rates and claims handling procedures associated with:

  • particular types of policies: The rates of declined claims were highest for TPD cover (average declined claim rate of 16%) and trauma cover (average declined claim rate of 14%)

  • a considerable variation in declined claims among insurers, with TPD denial rates being as high as 37% and trauma (up to 25%) for some types of cover

  • the most common types of life insurance disputes were about the evidence insurers require when assessing claims (including surveillance), and delays in claims handling.

This article highlights the need to ensure that when claims are lodged they are submitted with all the necessary information and appropriate medical documentation. This is where Angel Claims Management  Services will help you.

Read the full media release here:  16-347MR ASIC issues industry review of life insurance claims